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Bewertungen
Christian Pude
9. Juni 2020
auf Google
Top people
Oliver Kern
15. Juni 2019
auf Google
It all started with the moving agency taking a while to prepare the quote. Okay, that was over the Christmas period, so understandable. However, when we were getting the quote, they told us we had to make a decision as quickly as possible because our schedules were full. I don't like that at all. The quote was reasonable in price compared to other providers. The first point deducted was the communication/work of the Anhalt moving agency. Documents are sent in MS Word format (not everyone has the Office suite at home), or you're asked if you have a fax machine (who has one of those anymore, anyway?), and since you didn't, you received the contract as jumbled JPEG images! Have you never heard of PDFs? Promised callbacks were rare and unreliable, and questions were sometimes met with complete ignorance. The most competent person was Mr. Bechstädt, with whom it's best to discuss details over the phone. As I said: 'don't call the office' - that usually doesn't help.
The move was okay. Personally, I would have liked to have received more frequent feedback about when the vehicle would be on site (a move over 500 km away). The three people on site were very nice - there's little to complain about. However, the fact that we helped with lugging the boxes didn't even get us a thank you. Why the second star deduction? It was actually communicated (communication is a slight weakness of the Anhalt moving agency) that the first day would be scheduled for arrival and loading, the second day for return and unloading, and the third day just as a backup in case something went wrong. During the move itself, there was no mention of a backup day; it simply became the unloading day. That's okay, because it wouldn't have been possible in two days, but then they could have told you about it in advance! Furthermore, the transport lock for the washing machine wasn't installed, even though it was available. The motto was 'we don't need it,' 'the thing won't be shaken around' - it survived, but that's simply unnecessary.
Then, at the final handover, you're supposed to sign to confirm that everything is OK. This also applies to the electrical appliances, which couldn't even be tested at that point. The main thing is that Cappo has his signature. The cabinet door (sliding door) was nicely demonstrated, showing that it 'fits' and can be slid back and forth. However, afterward, we noticed that something was still wrong, and we needed to reattach something. At the end, we tipped Cappo for the entire team, but I have no idea if his colleagues saw any of it, because we didn't receive a thank you, and the team's farewell was also meager. Out the door and gone!
Overall, the performance of the Anhalt moving company was fine. You can't go wrong here. Personally, I'll try a different company for my next move (which hopefully won't happen for a while yet). Things might get better, but they might also get worse. Addendum: I'm deducting a third star for the fact that the receipts issued don't have dates. How incompetent can a moving company really be?Lesen Sie mehr
The move was okay. Personally, I would have liked to have received more frequent feedback about when the vehicle would be on site (a move over 500 km away). The three people on site were very nice - there's little to complain about. However, the fact that we helped with lugging the boxes didn't even get us a thank you. Why the second star deduction? It was actually communicated (communication is a slight weakness of the Anhalt moving agency) that the first day would be scheduled for arrival and loading, the second day for return and unloading, and the third day just as a backup in case something went wrong. During the move itself, there was no mention of a backup day; it simply became the unloading day. That's okay, because it wouldn't have been possible in two days, but then they could have told you about it in advance! Furthermore, the transport lock for the washing machine wasn't installed, even though it was available. The motto was 'we don't need it,' 'the thing won't be shaken around' - it survived, but that's simply unnecessary.
Then, at the final handover, you're supposed to sign to confirm that everything is OK. This also applies to the electrical appliances, which couldn't even be tested at that point. The main thing is that Cappo has his signature. The cabinet door (sliding door) was nicely demonstrated, showing that it 'fits' and can be slid back and forth. However, afterward, we noticed that something was still wrong, and we needed to reattach something. At the end, we tipped Cappo for the entire team, but I have no idea if his colleagues saw any of it, because we didn't receive a thank you, and the team's farewell was also meager. Out the door and gone!
Overall, the performance of the Anhalt moving company was fine. You can't go wrong here. Personally, I'll try a different company for my next move (which hopefully won't happen for a while yet). Things might get better, but they might also get worse. Addendum: I'm deducting a third star for the fact that the receipts issued don't have dates. How incompetent can a moving company really be?Lesen Sie mehr
Gerhard Götze
19. März 2019
auf Google
Excellent and competent advice
Kai Uwe
10. Juli 2017
auf Google
Very poor service and unprofessional work.......
Sven
1. April 2015
auf Google
Excellent service
