No patience to read:
Short description = very well recommended. No regrets. :)
With Patience to read:
I contacted HL Van and they were very high supportive and all my questions. I made a lot of questions. Always friendly and the time frame for the answers always short: average of 1 day. Considering I don't speak German, everything was done in English - also a positive aspect.
One person came to my apartment, according to the schedule, made a very precise evaluation (Donath) about the volume of items and furniture.
HL Van was also flexible with the payment, considering 50% to be paid before the pick up and 50% before the delivery. it was very helpful under my personal budget.
The Donath team came, according to the schedule for pick up (loading of the container) and help with packing some missing items. They loaded everything carefully into the container. The container came a bit late (2 hours delay) but this delay didn't made any impact in our schedule. HL Van provided a link for me to monitor the delivery of the container, very efficient.
The company Astro in USA made the delivery in my apartment.
Astro team was incredible good. They were precise to deliver, very helpful, supportive to carry items to proper place, in addition help unpacking heavy items because I had a surgery in my hand and this unpacking will be hard for me.
The delivery was done in the USA 2nd floor (1st floor in German buildings) without extra costs. The others were charging extra to deliver out of the ground floor.
HL Van was not threatening me with extra loading - No extra loading was necessary, but other companies was always telling, any extra piece, you will be charged blablabla... HL Van and partners didnt made it. In addition they were opened to say if something small extra is needed, it will be ok... as I said, no extras was necessary.
Summarizing, HL Van was very professional and supportive in the stressful process of moving overseas. They have good partners (Donath in Germany and Astro in USA) and everything were according to the plan.
As I said to Mr. [name removed by Sirelo] (I believe, the owner of the company), they were not the cheapest option, but they were far way good in terms of how to treat a customer.
Irene and Thorsten, thank you for the services.
Best regards and success in 2019Lesen Sie mehr